Frequently Asked Questions
I'm coming in to the store to get skates, what should I bring?
Your own SOCKS! If you're planning on trying on skates or inlines then please BYO socks - the kind you plan to wear when you skate. This will give you a better feel for the skates. If you don't have your own socks you can always purchase some of our super cool socks! Please note that due to hygiene reasons and environmental concerns we do not provide borrow or throwaway socks.
Do you ship internationally?
No. Sorry, we don't ship internationally, we only ship Australia-wide. This is due to high shipping costs, our retailer agreements and the difficulties with organising returns. Most countries do have their own local skate stores and we encourage you to shop and support local skate shops where you can. Please don't try to order from our site with an international address as we will only cancel and refund your order.
What is an Online Only product?
There are lots of skate products out there. We keep as many products as possible in store, but we can't stock everything. Some items are available in store locally and some items are available online only. Online only products may be sent out from our supplier warehouse in NSW or VIC so please take that into account when ordering.
How long does it take to get fitted out for roller skates/inlines?
It depends on what you're after, how busy the store is and how decisive you are. Allow a minimum of 30 minutes for skates - more if you need padding too. All feet are different and we have years of experience is determining the best skates for your shape, size and purpose. If you're just after some general info we can give you advice and if you're ready to make a purchase from us we will happily fit you out. We are a small local business and can offer a full bespoke fitting service for customers looking to purchase skates from us.
I have never skated before in my LIFE. Should I choose inlines or quad skates?
If you have never tried skating before OR if it has been a long time (like more than 5 years) we recommend you go and try it out at the local roller rink first to see which type you like before committing to new skates. Rinks have inlines and quad skates for hire and you can try both out when you go. That way you'll know what suits you best before committing to a purchase!
I haven't skated for a long time. Should I choose inlines or quad skates?
If it has been a long time (like more than 3 years) between skates we recommend you go and try it out at the local roller rink first to see which type you like before committing to new skates. Rinks have inlines and quad skates for hire and you can try both out when you go. That way you'll know what suits you best before committing to a purchase!
I haven't skated for 10 to 20 years. Can I skate around in your shop to see if I can do it?
Unfortunately no, we are not a roller rink and there are too many obstacles and other people in the store for this to happen safely. If it has been a long time (like more than 3 years) between skates we recommend you go and try it out at the local roller rink first to get a feel for it and see which type you like before committing to new skates. Rinks have inlines and quad skates for hire and you can try both out when you go. That way you'll know whether you can do it before committing to a purchase!
You have a lot of different skates on your website. What's the difference between the cheapest and the most expensive?
Skates are made up of so many moving components, just like a car or a bike, and are priced according to the quality of the parts. Aside from the construction of the boot and sole - vinyl, leather, microfibre, suede, carbon fibre, fibreglass, wood composite etc - there is also the frame or plate, bearings and wheels to take into account. Entry level skates tend to have a cheaper quality (slower rolling) bearing and cheaper quality wheels (not all urethanes are equal). We carefully curate all our skates and only stock good quality brands that we have or would use ourselves.
I deffo need to buy the lot - skates, gear, helmet etc. Do I need an appointment?
No need to make an appointment, just pop into the store when you're ready and we can help. If you're just after some general info we can give you advice and if you're ready to make a purchase from us we will happily fit you out. If you're purchasing everything it does take approximately 45 minutes to get completely kitted out in gear that fits you right, so allow yourself enough time. Please BYO socks and wear comfortable clothing like shorts or leggings (not jeans or track pants as they are too restrictive for fitting knee pads).
Where are you located?
839 Beaufort Street, Inglewood (corner of Seventh Ave and Beaufort Street). There is free street parking available on Beaufort Street outside the store (until 4pm) or nearby side streets.
I have placed an order online, how do I track my shipment?
Once you place your order online you will receive a confirmation email with a tracking number for the shipping service provided. Depending on the size, weight and destination of your package we will either use Australia Post or a courier service such as Aramex or Couriers Please. Either click on the link emailed or visit the websites directly and key in your tracking number. Please note that we are not responsible for tracking your order. If you do not receive an order within the timeframe provided or your tracking is incorrect please contact us immediately - do not wait for us to contact you. More information on our postage policy can be found here.
I want to pay with Afterpay or ZipPay. How do I do this?
We accept both forms of payment in store and online however you need to register and set up your account with Afterpay or ZipPay directly.
Just navigate to their page and input all your details. Both of these payment options are separate entities to Lucky Skates. If shopping in store then it is best if you register with these companies before visiting us in store so that you know that you have been approved (and what amount you are approved for) prior to shopping/choosing all your gear. There's nothing worse than getting to the counter and finding out that you are not approved for an account with them.
More details about Afterpay can be found here. Please note: Afterpay does not approve 100% of applicants.
More details about ZipPay can be found here. Please note: ZipPay does not approve 100% of applicants.
I have ordered custom skates. How long will they take?
We offer custom skates as a service to our customers as the custom fee is kept entirely by the company manufacturing them. In our experience, custom skates can take anywhere between 4-8 months to be completed and arrive in store. It really depends on the brand, time of year and how many other customs have been sent to the company. Keep in mind they could have thousands of boots to make. Once the custom order is complete and sent to the manufacturer it is out of our hands as to how long the process will take as they are being made in another country. We will do all that we can to track the order and inform you when they are completed but please be patient with us during this process.
I have questions not answered here. Help!
What are your open hours?
You can check out our open hours here.