To keep our shipping costs down we mainly ship via Courier for large/heavy orders or Australia Post (no signature) for small orders. We provide a tracking number for you to follow.
Costs are based on the size and weight of the package.
Estimated time for a parcel is 5-10 business days (not including weekends) however this can vary. We cannot guarantee next day delivery.
Please ensure the postage address you have provided is a safe address and that someone will be there during the day to accept the parcel.
We recommend a work address or a safe address where there is someone to accept the parcel at all times.
Please track your parcel to ensure you will be around to accept the parcel. If you are not home, Australia Post will usually leave your parcel outside your door (or similar). Courier services will leave a collection card.
Once an order has been delivered to the address that you have provided, we do not accept responsibility for any parcels that may be stolen from outside your home.
We are a small business and cannot provide you with a free replacement.
In the event of a stolen parcel, you will need to contact Australia Post or Fastway Courier direct and ask them to investigate the matter.
If you do not have a safe address or work address please contact us for an alternative postage option such as courier or sign on delivery. Postage costs for extra services are usually a higher rate which you can choose to pay for.
We also provide optional free regular shipping (*to an Australian address) for orders over $199. This means that we cover the cost of the shipping (one way) and we will choose the way an item is shipped. Estimated delivery time for free shipping is 5-10 business days via courier.
If you need your order urgently please let us know at the time of order.
If you are placing an order over $199 and would like to choose to pay for Express shipping (1-3 business days) instead there is an option provided.
If you need to return an item or exchange size, you will be responsible for paying for further shipping costs (both ways).
*We do not post hockey sticks and most skate bags due to size and weight restrictions. These items are pick up only. Free shipping is not included on items that we do not post.