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    Refunds

    We do not provide a refund or replacement if you simply change your mind or choose incorrectly. So please choose carefully before committing to a purchase, especially if it is a gift.

    This is in keeping with Australian consumer laws which you can read more about here.

    But you can choose a refund or exchange if an item has a major problem. If the problem is not major, we will repair the item within a reasonable time.

    Please keep your proof of purchase - e.g. your receipt.

    Returns

    If you need to return a product for a different size or warranty claim please contact us via email at hello@luckyskates.com.au.

    Any returns or exchanges should be completed within 30 days of receiving your order.

    Please keep your proof of purchase - e.g. your receipt.

    Exchanges

    Items can only be exchanged for a different size or type if they are unused, unworn and in their original packaging.

    Pads, helmets and skates can be exchanged for a different size if they don't fit.

    To ensure the right fit first time please consult the sizing chart and make sure you measure.

    Please don't use the skates as marked or damaged skates and wheels cannot be exchanged.

    Please carefully unpack items and keep all packaging until you are sure they are a good fit. Postage charges for items exchanged will be charged to the customer.

    Any exchanges should be completed within 30 days of receiving your order.

    Please keep your proof of purchase - e.g. your receipt.

    Warranty

    All products are covered by a manufacturer’s warranty.

    Most warranties for skates and skate gear are between 30 to 90 days but it depends on the product.

    Warranties cover defects in material and workmanship but not damage from use, neglect or accidents.

    Labour and shipping costs are not covered by any warranty.

    In addition, all products come with guarantees that cannot be excluded under the Australian Consumer Law.

    Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

    Customers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

    Full details of consumer rights may be found here: www.consumerlaw.gov.au

    Shipping

    To return your product for warranty or exchange, you should first email us to confirm.

    Then mail your product to:
    Lucky Skates
    24, 839 Beaufort St (corner 7th Ave)
    Inglewood
    Western Australia, 6052

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you do receive a refund, the cost of shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.