Shipping policy

To keep our shipping costs down we mainly ship via Courier for large/heavy orders or Australia Post (no signature) for small orders.

We provide a tracking number for you to follow.

Please use the tracking number to track your item so you can stay up to date.

Shipping Cost
Costs are based on the size and weight of the package.

To keep shipping costs down we generally do not post excess boxes or packaging.

If you prefer to have your items shipped in boxes please let us know and we will calculate the extra postage cost for you to pay.

Shipping Time
Regular postage sent via Australia Post will take an approximate time of 5-9* business days (not including weekends) once the item is sent.

Express postage sent via Australia Post will take an approximate time of 1-4* business days (not including weekends) once the item is sent.

Estimated time for a parcel sent via courier is 5-11* business days (not including weekends) however this can vary.

We cannot guarantee next day delivery.

Please note that these postage times are approximates only and can vary, for example if the address is in a remote area or if there is an unexpected delay from Australia Post or Couriers.

We do not take responsibility for parcels that are not delivered within the timeframe specified.

Shipping Address
Please ensure the postage address you have provided is a safe address and that someone will be there during the day to accept the parcel.

We recommend a work address or a safe address where there is someone to accept the parcel at all times.

Please track your parcel to ensure you will be around to accept the parcel.

If you are not home, Australia Post will usually leave your parcel outside your door (or similar).

Courier services will leave a collection card.

Parcel Not Received
Once an order has been delivered to the address that you have provided, we do not accept responsibility for any parcels that may be stolen from outside your home.

We are a small business and cannot provide you with a free replacement.

In the event of a stolen parcel, you will need to contact Australia Post or the Courier direct and ask them to investigate the matter.

Sign On Delivery
If you do not have a safe address or work address please contact us for an alternative postage option such as courier or sign on delivery.

Postage costs for extra services are usually a higher rate which you can choose to pay for.

Free and Express Shipping
We also provide optional free regular shipping (*to an Australian address) for most orders over $199*. This means that we cover the cost of the shipping (one way) and we will choose the way an item is shipped. Estimated delivery time for free shipping is 5-11 business days via courier.

If you need your order urgently please let us know at the time of order.

If you are placing an order over $199 and would like to choose to pay for Express shipping (1-4 business days) instead there is an option provided.

*Free shipping does not include items that are too large to post including hockey sticks and trolley bags.

Return Postage
If you need to return an item to exchange size, you will be responsible for paying for further shipping costs both ways (ie. from you to us and from us back to you).

Shipping costs are non-refundable.

No Postage - Sticks and Bags
*We do not post hockey sticks and most skate bags due to size and weight restrictions. These items are pick up only. Free shipping is not included on items that we do not post.